Frequently Asked Questions

What is indicator subscription?

Subscribing to the indicator means that you are signing up for a monthly subscription where charges are executed monthly in advance. Unless specifically stated on the product page there is no money back guarantee and no refund available.

How can I cancel indicator subscription?

You can cancel your subscription anytime by going to your profile page where you will see all your active subscriptions. Then select Manage button, and you will be redirected to the page where you can manage and cancel your subscription.

What if indicator is showing ! Study Error (Study_not_auth) ?

TIA indicators are accessible by subscription-only unless stated otherwise on the product page. Please ensure you are subscribed to the indicator in question.
Sometimes, even if you are subscribed to the indicator, you can experience this problem. Usually, this is an issue originating from the TradingView platform itself.
Following steps were identified to resolve this
  • try to refresh the TradingView page or,
  • try to remove and re-add the indicator to the chart or,
  • try to log out and back into TradingView.
Please contact us if none of the suggested steps help.